Privacy Policy

1. Information We Collect

We only collect data strictly necessary to respond to your inquiries, deliver technical proposals, or fulfill contractual agreements:

• Commercial Contact Data: Full name, corporate email address, direct phone or WhatsApp number, and company name.
• Project Requirements: Operational workflows, technical specifications, and system architecture details shared during scoping sessions.
• Billing and Invoicing Data: Corporate tax ID (EIN, NIT, RUT, RUC), legal entity name, and fiscal address for commercial invoices.
• Technical Browsing Data: Anonymized server logs (IP address, browser type, and visited pages) collected in aggregate to ensure high availability and security.

2. How We Use Your Information

We process collected data exclusively for:

• Responding to requests for proposals, quotes, and discovery sessions.
• Architecting, developing, and deploying contracted software projects.
• Providing technical support, continuous maintenance, and SLA operations.
• Complying with applicable commercial and tax regulations.

Zero Data Selling: Tegnal never sells, rents, or commercializes client data to third parties under any circumstances.

3. Data Ownership & Intellectual Property

All business data, database records, operational assets, and custom source code developed under bespoke agreements remain your exclusive property. Tegnal operates strictly as a specialized technology partner and claims no ownership rights over your business intelligence.

4. Security and Data Protection

We enforce stringent technical and organizational security controls to protect your data against unauthorized access, loss, or alteration:

• Encrypted transport protocols via HTTPS / TLS 1.3 across all endpoints.
• Secure cloud infrastructure with AES-256 encryption at rest.
• Strict role-based access control (RBAC) restricted to assigned project engineers.
• Mutual Non-Disclosure Agreements (NDAs) signed prior to auditing or handling production environments.

5. Infrastructure & Cloud Providers

We partner with premier cloud and infrastructure providers (such as Amazon Web Services, Google Cloud, and Cloudflare) certified under SOC 2 Type II and ISO 27001 standards. These platforms process data strictly under our direct architectural instructions.

6. Your Privacy Rights

You may exercise your rights regarding personal and corporate contact data at any time:

• Request a copy of personal contact details held in our registry.
• Request rectification of inaccurate or outdated information.
• Request permanent deletion of your contact records from our communication channels.

To submit a request, contact our team at info@tegnal.com.

7. Updates to this Policy

We may periodically revise this Privacy Policy to reflect updated regulatory requirements or enhanced technical standards. Any modifications will be published directly on this page.